Privacy Policy

Last updated: May 2026

1. Introduction

CR Eco Energy Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use, disclose and safeguard your information when you visit our website crecoenergy.co.uk or contact us regarding our services.

2. Information We Collect

We may collect the following types of personal information:

• Identity Data: First and last name, company name.
• Contact Data: Email address, telephone number, postal address.
• Enquiry Data: Information you provide when requesting a quote or consultation.
• Technical Data: IP address, browser type and version, pages visited, and other technical information collected via cookies.

3. How We Use Your Information

We use your personal data for the following purposes:

• To respond to enquiries and provide quotations.
• To deliver the services you have requested.
• To manage our relationship with you.
• To comply with legal and regulatory obligations.
• To improve our website and services.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests — processing your enquiry and managing client relationships.
• Performance of a contract — providing services you have requested.
• Legal obligation — compliance with applicable laws and regulations.
• Consent — where you have provided explicit consent to specific processing activities.

5. Cookies

Our website uses cookies to enhance your browsing experience. Please refer to our Cookie Policy for full details of the cookies we use and how to manage them.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Enquiry data is typically retained for up to 7 years following project completion.

7. Your Rights

Under UK GDPR, you have the following rights:

• The right to access your personal data.
• The right to rectification of inaccurate data.
• The right to erasure ("right to be forgotten") in certain circumstances.
• The right to restrict processing.
• The right to data portability.
• The right to object to processing.

To exercise any of these rights, please contact us at [email protected].

8. Third Party Sharing

We do not sell, trade or rent your personal data to third parties. We may share data with trusted service providers who assist in the operation of our business, subject to confidentiality obligations.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure or destruction.

10. Contact

If you have any questions about this privacy policy or our data practices, please contact us at: [email protected]

11. Changes to This Policy

We may update this policy from time to time. The most current version will always be available at this URL. Material changes will be notified via a notice on our website.